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Product & Service

Our dedication to devices allows you to focus on the patients

The Repairs/Customer Service Department provides professional, friendly and fast repair service for medical products and equipment sold in light of achieving the highest customer satisfaction, which is also the principle upheld by our Service Department. For all products distributed and sold by Futuremed, professional repair personnel certified by the original manufacturers are able to provide complete after-sales repair and maintenance services. (Philips repertoire excluded)

Core Departmental Belief

Professionalism

Manufacturer-trained and qualified
Manufacturer criteria

Efficiency

Quick response to calls
Quick arrival at site
Quick completion of repair

Quality

Applying ISO13485 as SOP

Customer Satisfaction

Periodic Satisfaction Survey
Solutions to Customers’ Issues

Scope of Service

Site Investigation

Pre-installation Site Investigation
Travel flow/Space advice

Device installation Test

Installation Test
Troubleshooting Demo

Call for Repairs

Troubleshooting over the phone
Field service

Periodic Care

Inspection based on
manufacturer criteria
Replacement of consumables
to ensure performance

Contract Service

Full-liability:
Warranty and stand-by
service for all parts
Labor:
Including requested
and periodic care

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